Customer Service

Bird Dog Bay
2556 W. Haddon
Chicago, IL 60622
tel. 866.634.5218

Returns & Exchanges

Orders can be returned within 7 days of receipt in their original packaging and in unworn condition. Merchandise will be returned pre-paid and insured to Bird Dog Bay. Credit will be issued for future purchases and will not include original shipping charges.

Shipping & Handling

Shipping rates are calculated in real-time according to official UPS rates. Shipping fees are based on the weight of the order and the distance it is being shipped. When you checkout, you will have the option of selecting your shipping priority on the Order Confirmation screen. Your order total will be automatically updated to reflect whichever shipping rate you choose.

Orders received after 4pm eastern time will ship the next business day. For rush orders please e-mail us to inquire about additional rush fees. 

 

Sales Tax

Sales tax will be added for all orders shipped to and within the state of Illinois at the rate of 9.0%.  

Our Privacy Statement

We neither sell nor share your information with outside companies or third parties.

When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.

Online Security

Your credit card is completely safe.

Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.

*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.

Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.

To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.

Shopping Online

To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)

To remove an item from your bag, simply click the remove link next to the item you wish to discard.

To view what is in your bag at any time, click the "shoppingBag" link in the page header.

To purchase what you've selected, click on your shoppingBag and click "checkout". Follow the three simple steps to purchase your items.

Once we have confirmed your order, an account for you is automatically established for the Modern Retail community of stores.

To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout.  (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)